Sailpoint Support technical Lead
Location : Remote
Job responsibilities
- Resolving L2 and L3 tickets routed to the Support team from L1 / help desk / Email / Teams Channel and providing timely solutions to end-users.
- Monitoring and analyzing logs for any errors and debugging and troubleshooting issues related to SailPoint IdentityIQ / IAM tools.
- Performing Root Cause Analysis (RCA) for major incidents and escalating them to the Incident and / or Problem Manager, as required.
- Ensuring all IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services.
- Deploying onboarding of applications into the IAM Prod platform.
- Effectively analyzing and fixing the SailPoint vulnerabilities on periodic basis
Salary and Other Compensation
Applications will be accepted until 16th Oct 2024.
The annual salary for the position is between $52,000 to $124,000 depending on the experience and other qualifications of the successful candidate.
Position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Equal Opportunity Employer M / F / D / V
SailPoint Support Technical Lead
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