Job Description
SUMMARY
Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team.
Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR / Payroll duties, and Accounts Payable functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Must be able to perform all functions defined for the Office Supervisor and Office Assistant (see job descriptions)
- Supervises and performs all functions in the Guest Services Office
- Ensures the Guest Services Office is staffed sufficiently at all times
- Communicates and trains any changes to company policy and procedures for the Guest Services Office
- Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
- Processes AP functions : merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
- May assist manager with inventory
- May make or ensure bank deposits are made daily by management
- Maintains office supplies and office machines
- Handles customer complaints, initiates, and follows up on, existing customer service tickets
- Creates and processes employee sales
Job Requirements
May also do HR / Payroll :
- Maintains all personnel information including processing I-9 verifications.
- Responsible for all new employee orientations
- Processes bi-weekly, semi-monthly and sales payroll
- Reviews the payroll verification reports with Market Manager
- Answers general questions regarding employee benefits and pay
- Maintains and approves time records for hourly team members.
- Ensures time cards are submitted for approval.
- Assists with performance reviews and discipline for all Team Members
- Responsible for communicating information from the Home Office regarding payroll, benefits and company policies
- Responsible for ensuring the HR posters are current and accounted for
- Responsible for ensuring OSHA logs and postings are current
- Responsible for maintaining the HAZCOM book and any applicable updates and training needed
REQUIREMENTS
Education and / or Experience
High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience.
Other Qualifications
- One year experience in an office environment preferred
- One year experience in a customer service role
- Microsoft Word, Excel and O365 experience preferred
- Strong math skills
- Excellent communication and customer service skills
- Ability to multi-task
- Highly organized
- Must be able to follow oral and written instructions
- Must be able to work independently while using discretion