Office Coordinator

Job Description

SUMMARY

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team.

Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR / Payroll duties, and Accounts Payable functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Must be able to perform all functions defined for the Office Supervisor and Office Assistant (see job descriptions)
• Supervises and performs all functions in the Guest Services Office
• Ensures the Guest Services Office is staffed sufficiently at all times
• Communicates and trains any changes to company policy and procedures for the Guest Services Office
• Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
• Processes AP functions : merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• May assist manager with inventory
• May make or ensure bank deposits are made daily by management
• Maintains office supplies and office machines
• Handles customer complaints, initiates, and follows up on, existing customer service tickets
• Creates and processes employee sales

Job Requirements

May also do HR / Payroll :

• Maintains all personnel information including processing I-9 verifications.
• Responsible for all new employee orientations
• Processes bi-weekly, semi-monthly and sales payroll
• Reviews the payroll verification reports with Market Manager
• Answers general questions regarding employee benefits and pay
• Maintains and approves time records for hourly team members.
• Ensures time cards are submitted for approval.
• Assists with performance reviews and discipline for all Team Members
• Responsible for communicating information from the Home Office regarding payroll, benefits and company policies
• Responsible for ensuring the HR posters are current and accounted for
• Responsible for ensuring OSHA logs and postings are current
• Responsible for maintaining the HAZCOM book and any applicable updates and training needed

REQUIREMENTS

Education and / or Experience

High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience.

Other Qualifications

• One year experience in an office environment preferred
• One year experience in a customer service role
• Microsoft Word, Excel and O365 experience preferred
• Strong math skills
• Excellent communication and customer service skills
• Ability to multi-task
• Highly organized
• Must be able to follow oral and written instructions
• Must be able to work independently while using discretion
30+ days ago