Service Desk Specialist

Apex Systems
TX, United States
$34,27 an hour
Full-time

Location : San Antonio, TX, Onsite 100%

Shift : Must be available 1st, 2nd, and / or 3rd shift, and able to support a 24 x 7 environment.

Clearance : Candidates must be able to obtain and / or maintain an ADP II Public Trust security clearance as a condition of employment

Pay Rate : $29.70 + $4.57 SCA $34.27 / hr paid weekly on W2

Responsibilities :

  • First-level support of all inbound calls, generating an Incident for all new issues.
  • Accurately logging, ticketing and tracking / owning all incidents.
  • First contact resolution of desktop issues or follow proper escalation procedures
  • Provide accurate, timely, and professional resolution on all supported issues.
  • Timely, accurate, thorough and professional follow-up on all Incidents.
  • Quickly identify and escalate high-priority issues.
  • Accurately triaging / assigning / escalating tickets per current processes and standards.
  • Maintain dependable attendance and schedule adherence.

Skills :

  • Strong critical thinking skills that facilitate expedient problem solving
  • Strong communication skills
  • The ability to effectively communicate technical matters to a non-technical audience
  • Hardware / software maintenance skills
  • Ability to multitask while staying focused in a fast-paced competitive environment
  • Proficient with Microsoft Office
  • Proficient with Windows 7 and Windows 10 operating system
  • Knowledge of mobile devices
  • Experienced in the use of remote access applications
  • Able to work in a team environment
  • Able to resolve technical issues within the policies and guidelines provided
  • Excellent customer service skills

Requirements :

  • Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
  • Certifications : CompTIA Security+ CE certification is required upon submittal.
  • Bachelor's Degree in IT related field - 4 years of related IT experience could be use in place of a degree
  • 9 days ago
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