We have a current opportunity for a Specialist - IT Service Desk on a contract basis. The position will be based in Bishop, TX.
Responsibilities :
- Resolves Level 1 / Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
- Provisions and maintains all end-user computing equipment, such as desktop / laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
- Escalates incidents to the appropriate IT operations resources in accordance with established procedure
- Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
- Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
- Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
- Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Qualifications : Must-haves :
Must-haves :
- Proven experience in a technology support role
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
- Excellent interpersonal skills especially communication and presentation skills
- Promotes and supports standardization and continuous improvement
- Ability to work independently and make decisions where necessary
- Familiarity with all components of Office 365
- In-Tune, ServiceNow Platforms Experience / Exposure
- OT Environment Exposure / Manufacturing Plant - Chemical Plant experience
Plusses
- A+ Certification or equivalent highly preferred
- Experience supporting a manufacturing plant
- Familiarity with ITIL and HDI Incident Management Best Practices
- Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
- Understanding of Network Standards, Protocols, and Security Policies
- BitLocker Encryption experience
Specialist - IT Service Desk
We have a current opportunity for a Specialist - IT Service Desk on a contract basis. Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of cus...
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