Service Desk Analyst

We are seeking a highly motivated

• Service Desk Analyst
• to join our IT support team. In this role, you will serve as the first point of contact for end users across the organization, providing technical support via phone, email, and chat. You'll handle a wide range of issues-from quick password resets to more complex troubleshooting-ensuring timely resolution and a positive user experience.
• Key Responsibilities
• Provide first-level technical support for inbound contacts (calls, emails, chats) from global end users.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office applications, VPN clients, and custom enterprise applications.
• Support remote and work-from-home users with connectivity, access, and hardware / software issues.
• Utilize ITSM tools (e.g., ServiceNow, Ivanti) to log, track, and resolve incidents and service requests.
• Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the end user.
• Search internal knowledge bases and historical tickets to identify solutions and improve resolution times.
• Maintain a strong sense of urgency and professionalism in all interactions.
• Required Experience
• 1-2 years of experience in a help desk or call center environment.
• Experience using ITSM / ticketing tools such as ServiceNow or Ivanti.
• Proven ability to support remote users and work effectively as part of a distributed team.
• Technical Skills
• Proficient in troubleshooting Windows OS and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Working knowledge of Active Directory and domain structures.
• Experience supporting VPN clients and remote access tools.
• Ability to learn and support custom enterprise applications.
• Strong written and verbal communication skills.
• Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

This is a hybrid position in Halethorpe,MD.

This position is anticipated to close on Oct 21, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.