Senior Talent Acquisition Operations Coordinator

About the Role

As a Senior Talent Acquisition Operations Coordinator within the Talent Acquisition Operations team, you will play a pivotal role in executing and optimizing day-to-day recruitment operations. You'll be responsible for supporting scalable hiring processes, enabling system efficiencies, coordinating with internal stakeholders, and ensuring a seamless experience for candidates, recruiters, and hiring managers.

You will serve as the operational point person for interview logistics, offer generation, pre-employment checks, and systems support, helping to drive operational excellence across the TA function. This is a highly collaborative role that works closely with recruiters, HR, Legal, and Finance to ensure compliance, consistency, and efficiency in all TA processes. You will be based in our New York City office and report to the Director, Talent Acquisition Operations.

You Will

• Partner with recruiters and recruiting operations leadership to ensure seamless scheduling, coordination, and execution of interviews, offers, background checks, and pre-hire activities
• Create and review offer letter templates (globally), continually improve the background check process, and ensure onboarding tasks are seamless
• Be the main point of contact to troubleshoot and escalate issues related to Workday, ServiceNow, Background check tool or other recruiting technologies
• Identify and implement process improvements that enhance efficiency and elevate the candidate and hiring manager experience
• Support the rollout of new recruiting tools and systems, including testing, documentation, and stakeholder communication
• Serve as a subject matter expert (SME) in core TA systems (Workday, ServiceNow) and tools used by recruiting coordinators
• Partner with the Director, Talent Acquisition Operations on project work related to systems, templates, SOPs, or process enhancements
• Help onboard and train new Recruiting Coordinators including providing mentorship, training, and best practices for current Recruiting Coordinators
• Contribute to documentation, reporting, and analytics that help track TA team performance and coordination metrics
• Support change management and training efforts when introducing new tools or process updates across the TA team
• Support vendor-related operational activities such as background check escalations, onboarding vendors and invoice processing
• Support the Director, Talent Acquisition Operations with projects on as needed basis

You Have

Our Benefits

Learn more about all our US benefits

NYC - 1211 Ave of the Americas

Full time

Job_Req_48737

EEO and Other Notices

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO / AA / M / F / Disabled / Vets. Dow Jones is an equal opportunity employer and provides reasonable accommodation for qualified individuals with disabilities in the job application and / or interview process. If you need assistance or accommodation in completing your application due to a disability, email talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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