Supervisor, Operations, Brand

Working with Fortune 500 clients and internal stakeholders in a collaborative team atmosphere, Brand Analysts review online content, create recurring and ad-hoc reports to highlight meaningful data, and take action to remove content which violates our clients’ Intellectual Property rights.

Analysts’ work in this capacity is invaluable toward recapturing profits, reestablishing brand identity, and stopping brand dilution.

The Brand Analyst Supervisor has responsibility for the oversight and direction of the Brand Analyst team. This position requires being comfortable working within a fast paced, constantly evolving organizational and cultural environment.

Successful Supervisors demonstrate strong resilience, a positive, learning mindset, and an ability to think on their feet.

Please ensure you read the below overview and requirements for this employment opportunity completely.

What you Will Do :

• Train, develop, mentor and lead a team of Brand Analysts;
• Ensure the timely completion and submission of deliverables to clients;
• Act as an escalation point when needed; tactfully deescalate conflicts and provide resolutions;
• Identify and manage to Key Performance Indicators (KPIs);
• Demonstrate strong creative problem solving skills with a positive, action-oriented mindset;
• Demonstrate workflow expertise, identify discrepancies, and collaborate with all necessary parties to solve account-related problems;
• Develop and act upon individualized IP abuse mitigation management plans aligned with client’s business priorities, brand specifics, and the resulting online threat vector;
• Provide clear, professional, written and verbal communications to external clients, vendors, and other stakeholders;

What is Required :

• Bachelor’s degree or equivalent experience;
• Minimum of two (2) years of supervisory experience;
• Experience with cultural and organizational evolution and adept at communicating and executing changes;
• Mid to advanced level Microsoft Excel skills (including pivot tables / charts);
• Project management experience, including analytical reporting, corporate client services, account management, trademark / copyright law, online marketing, or similar field;
• 4+ years of experience in analytical reporting or account management;
• Experience using a Customer Information System or CRM tool (Salesforce);
• Knowledge of online sales channels and Internet technologies;
• Working knowledge of trademark and copyright law.
• All prospective employees must pass a background screening check prior to commencing employment.

What we offer :

OpSec offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to : age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Type : Full-time

Pay : $1.00 per year

Schedule :

8 hour shift

Education :

Bachelor's (Preferred)

Experience :

Microsoft Powerpoint : 1 year (Preferred)

Work Location : In person

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