Job Description
Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including : Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.
We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working.
We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors, and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.
Responsibilities :
Connect with Strategy and Investment peers on account-specific requests
Oversee & manage Financial tasks : Centralizing buy authorizations
Compiling ordered vs. approved reports
Preparing billing and budget documents
Answering internal & client questions related to media billing and budgets
Ensure compliance for tasks such as : Managing client-specific billing procedures
Product codes and other systems work
Create / enforce workflows & processes such as : Billing verification process project management
Ensure accuracy of data pulls from various systems (Media Tools)
Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
Provide support on new business pitches, as needed
Manage, train and mentor junior team members
What you’re like :
Able to balance numerous, simultaneous work streams
Aligned with taking the time to teach others how to do something vs. doing it for them
Motivated to ensure a competent team, who has fun while achieving accomplishments
Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
Good at building relationships a creative problem solver, a customer service expert, a great team player.
A strong communicator able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
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