TITLE : IT SUPPORT ANALYST
DAYS / HOURS : M-F / 7 : 30AM-4 : 30PM
Hybrid schedule after training period (3 days Onsite / 2 Days Remote)
TYPE : PERMANENT FULL-TIME
LOCATION : CYPRESS, CA
SALARY RANGE : $70,000 - $74,000 + BONUS
INDUSTRY : MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
- Great company culture with emphasis on collaboration and team building
- Growth opportunity
- Minimal outsourcing
ROLE : The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications / technology problems and issues, and training of technology.
The IT support Analyst is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
- Bachelor’s Degree or equivalent work experience in a related field required
- IT certifications or equivalent work experience preferred
- 3+ years’ experience supporting desktop and application technologies required such as Dell desktops / laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
- 2+ years’ experience supporting the following applications and technologies preferred :
o Trend Micro Antivirus
o Citrix
o Active Directory
o TCPIP, DNS, DHCP, WINS
o VPN client configuration
o Microsoft Exchange / Outlook : Creating rules
o Microsoft Excel : understanding Macros and formulas
o SQL or Microsoft Access database
o Remote control tools Bomgar preferred
- Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
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