Bilingual Customer Support Engineer

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Bilingual Customer Support Engineer.Key ResponsibilitiesManage multiple customer support tickets, prioritizing based on urgencyTriage, troubleshoot, and reproduce customer issues to resolve product issuesProvide best-in-class customer service through various communication channelsRequired Qualifications and EducationBilingual in English and SpanishExperience with Cisco, Palo Alto, Juniper, Checkpoint, and Fortinet productsTechnical certifications such as Cisco, Microsoft, Linux, or Cyber Security relatedKnowledge of Network Security, Firewall, and LinuxExperience with incident management systems like Zendesk or Jira

11 days ago
Related jobs
Promoted
VirtualVocations
Decatur, Georgia

A company is looking for a Bilingual Customer Support Engineer. ...

Cogent Communications
Atlanta, Georgia

Cogent is looking for a Customer Support Engineer that will be based out of our Atlanta, GA. Work with and coordinate effectively with all members of the Customer support team, other Cogent teams as well as vendors in order to ensure swift resolution of customer issues. To apply for the Customer Sup...

Promoted
VirtualVocations
Decatur, Georgia

A company is looking for a Senior Customer Support representative for a remote position. ...

Motion Recruitment
GA, United States

As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. A minimum of 5 years previous Customer Support (pre/post sales) experience and proven track record. Util...

Promoted
VirtualVocations
Decatur, Georgia

Customer Support Engineer to ensure the stability and efficient operation of customer information systems. ...

Activ8 Recruitment & Solutions
Atlanta, Georgia

Korean/ English Bilingual Electrical Field Support Engineer. Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering and related field. Work with customers’ engineering team and communicate under active cooperation regarding any updated in design, testing, impleme...

FORTNA
Atlanta, Georgia

The Support Engineer’s role is to ensure the stability, integrity, and efficient operation of client information systems that support core Fortna software functions. The Support Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolv...

Promoted
Intuit
Smyrna, Georgia
Remote

As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward ad...

Promoted
DoorDash
Stone Mountain, Georgia

S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...

Promoted
Vaco
Atlanta, Georgia

Vaco has partnered with our client to hire a Licensed Insurance Sales Representative (P&C) to join their team!  This is a hybrid role after training. ...