Customer Service Representative

Customer Service Administrative Support

Teledyne LeCroy, Inc. designs, manufactures, and markets state-of-the-art test and measurement equipment. Originally founded as LeCroy Corporation in 1964, the company was acquired by Teledyne Technologies (NYSE : TDY) in 2012 and now operates as a wholly-owned subsidiary. Teledyne LeCroy currently employs over 500 professionals with sales and service locations across the world.

Our office in Elgin, IL is looking for a person for the role of Customer Service Administrative Support who is a self-motivated and detail-oriented individual. This role ensures the proper booking of orders, along with ensuring legal compliance is followed in the areas of export administration, and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.

Essential Duties And Responsibilities

Responsibilities include :

• Entering orders into an ERP booking system
• Proofs all orders for accuracy & release by the end of each business day
• Print & e-mails sales order acknowledgments to customers and the appropriate sales engineer
• Resolving order discrepancies
• Prepares formal quotations & or proposals as requested by sales engineers & customers
• Engaging in heavy customer contact via email
• Ensures all proper paperwork is filed in each order folder
• Maintain excellent customer service
• Periodically update required spreadsheets.
• Checks multiple customer portals along with the customer support box for new purchase orders throughout the day
• Pulling shipping labels from portals
• Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman
• Communicate and interface with other departments to expedite shipments and resolve customer issues.
• Resolves customer complaints and / or issues in a proactive and timely manner, raising critical issues to management when necessary
• Review export documentation for accuracy and compliance
• Create Commercial Invoices and Packing lists if needed
• Export compliance screening, review and revise local export compliance SOP's
• Assist in product classification for export compliance (ECCN, Schedule B and HTS Codes)
• Assisting in filing out Certs and Reps, Bids, and setting up procurement sites
• Working with Management on high value hold releases

Salary Range : $47,000.00-$62,700.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education / training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.