Director product management

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.

com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

As the Director of Product Management, you will lead a dynamic team of product managers dedicated to developing and managing team member-facing technologies.

Your primary responsibilities include overseeing the team, ensuring effective management, and fostering the development of these technologies.

Additionally, you will define and drive strategy and vision, aligning them with MACU’s strategic and operational objectives.

In this role, you will play a crucial part in shaping the future of our technology products, ensuring they meet the needs of our team members and support the overall goals of MACU.

Job Description

LOCATION : Corporate Office - Hybrid

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

7181 South Campus View Drive, West Jordan, UT 84084

SCHEDULE : Full Time

To be effective, an individual must be able to perform each job duty successfully.

Leads the Product Management team responsible for the strategic alignment and execution of enterprise team member solutions (e.

g. Learning Management system, Intranet, Knowledge Center, Microsoft 365, Copilot, ServiceNow, etc.).

• Defines and executes short and long term technology product strategy best suited to achieve MACU objectives and initiatives.
• Oversees product team workstreams and product lifecycle, including the creation and execution of new products, enhancements, defect remedies and retirements of existing products.

Champions the overall direction, development and launch of the product.

• Partners and guides Product Managers on vendor and stakeholder relationships, working to ensure all necessary service levels, quality expectations and deliverables are met.
• Acts as an advocate for MACU business owners and members, ensuring all business needs and perspectives are taken into consideration for effective product evolution.
• Considers market solutions and industry best practices for the evaluation of new product and solution needs. Evaluates all usage, cost and efficiency factors to ensure the best fit of proposed technology offerings, regardless of buy vs build approach.
• Works with MACU leaders and employees for cross-functional alignment of products across various business units, such as Engineering, Marketing, Lending, Member Services and all Technology support groups.
• Represents and promotes assigned technology products and associated value in various discussions, forums, and events (user, industry, corporate).
• Identifies opportunities across the product ecosystem (technology, people, process) for efficiency, usability gains and leads the team to define and execute on action plans.
• Defines product metrics, monitors, analyzes and reports on product performance to ensure expected benefits are realized and gaps are remedied.
• Leads the product team on life-cycle management disciplines, practices and methodologies, collaborating with technology groups and business units to continuously improve outcomes.
• Ensures platforms are appropriately architected and deployed to deliver business continuity and disaster recovery objectives, partnering with other Technology resources where needed.
• Identifies and communicates risk and associated mitigation plans to drive awareness and collective decision-making with business partners and leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Prominent knowledge of theory and organizational experience through extensive exposure to complex practices across several different disciplines within a function, the profession, and / or industries.
• Leadership and talent management skills.
• Strategic thinking and problem-solving skills.
• Excellent verbal / written communication skills.

Experience

8+ years of experience in Product Management, with a focus on enterprise scale technology solutions. 5+ years’ leadership experience in a management role, overseeing technology product teams.

Education

Bachelor’s degree in business, finance, information science or related field, or 3 combined years of progressive equivalent experience relevant to functional area.

Licenses, Certifications, Registrations

Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or Product Management certification a plus.

Managerial Responsibility

Has leadership / managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 3 to 10 employees.

Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff.

Computer / Office Equipment Skills

Demonstrated proficient skills with Microsoft 365 for corporate use, including Teams, Outlook, Word, PowerPoint, and Excel.

Other Skills And Abilities

• Results driven and proactive, with a strong sense of urgency and accountability.
• A strategic approach, with the ability to lead and motivate your team.
• Able to promote and maintain high standards of customer service at all times.
• Strong organizational and management skills promoting cross-functional collaboration.
• Excellent communication skills, both written and oral.
• Adaptive to change, responds positively to altered circumstances or conditions.

Physical Abilities / Working Conditions

Physical Demands : Ability to sit, talk and hear consistently; Ability to stand, walk, and use hands to handle or reach occasionally.

Vision Requirements : Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more).

Weight Lifted or Force Exerted : Ability to lift up to 25 pounds occasionally; may need to lift up to 50 pounds.

Environmental : There are no unusual environmental factors (such as a typical office).

Noise Environment : Moderate noise (business office with computers and printers, light traffic).

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

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