Receptionist - Greeter - Call Center

At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.

We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are Working Hard for the Hardest Working Americans .

This is our mission and it’s a large part of why we work here.

Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.

That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Flexible Schedules Available :

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

The Greeter / Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic / demand.

This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments.

This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience.

What you'll do here :

• Greets all potential clients in a friendly and professional manner
• Engages in conversation with potential clients to share information about Jackson Hewitt’s services, products, and promotions
• Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts
• Assists with scheduling tax preparation appointments
• Monitors client flow at the location and keeps clients engaged during periods of wait time
• Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients

Skills you'll bring for success :

• Good interpersonal and communication skills
• Customer service or sales experience preferred
• High School Diploma / GED, or equivalent related business experience
• Reliable transportation and a valid driver's license and insurance preferred

PTIN Certification : Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates.

I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc.

and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations.

Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue.

Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee.

By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application.

I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee.

I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.