Project Manager, Events

Overview

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Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500.

Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group / MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves.

At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Cvent has multiple opportunities in our Dallas, TX, Portland, OR & Tyson's Corner, VA office for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions.

The successful candidate must be a process-oriented, customer-focused, multi-tasking individual with a proven track record against their current role’s metrics and activities.

A successful candidate in this role is tech-savvy and approaches event technology solutions with proactivity and curiosity.

Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills, and builds constructive and effective relationships.

In This Role, You Will

• Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform.
• Lead the project through engaging with the customer, vendors, and internal resources to ensure the success of the project.
• Communicate and adhere to project milestones and internal metrics.
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions.
• Act as a liaison between supplier vendors and customers to quote, order, and manage event-specific materials.
• Work with strategic partners to ensure successful delivery of hardware and supplies onsite.
• Troubleshoot potential issues to ensure the customer’s success at their event.
• Configure event-specific technology prior to and onsite at customer events.
• Manage several concurrent projects.
• Work onsite to ensure success on the day of the event - up to 40% travel required.

Here's What You Need

• Bachelor’s degree required.
• 1+ years of customer success or event planning experience.
• Preferred industry (event) and / or onsite technical event support.
• Excellent communication skills (verbal and written).
• Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment.
• Must be able to integrate knowledge across disciplines to ensure event execution success.
• Ability to work within a team to achieve goals.
• Strong business acumen, ethics, and high integrity.
• Excel at developing relationships over the phone, email, and in person.
• Strong understanding of the onsite event management experience.
• Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software.

Physical Demands

We are not able to offer sponsorship for this position.

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