Customer Account Coordinator

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Customer Service Supervisor.

The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.

A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.

Location : This is an onsite role based at our Olympia WA plant.

Schedule : Standard business hours; 8am to 5pm PST, Monday Friday, with flexibility as needed based on customer demands.

Our Team

Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.

We strive to be mutually beneficial partners with our diverse customer base as well as our vendors. We work hand and hand with sales, design, production, shipping, and our warehouse as one team.

We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.

What You Will Do

• Manage customer accounts like it’s your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs / requirements
• Coordinate shipments of products with shipping department
• Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Create new items and manage new items through the production process
• Manage inventories for effective production review and planning
• Assist with accounts payable / receivable duties as needed
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)

• 3+ years of Customer Service experience
• Experience utilizing Excel spreadsheets
• Experience working with cross-functional teams and vendors
• Experience with record-keeping management / documentation
• Flexible to work a schedule needed to support the business including overtime as needed

What Will Put You Ahead

• Corrugated industry experience
• Experience using Kiwi, Kiwi FFF and or PCS

For this role, we anticipate paying $25 / hour-$28 / hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.