Responsibilities :
- Management of Hauppauge / Iselin service desk function
- Manage relationship to senior management and other key stakeholders.
- Breaking IT and IOS strategy into resource and action plans
- Meeting agreed budgets including headcounts and seeking continuous improvements in unit cost and service levels
- Report any identified issues to management team.
- Work with Procurement for local contracts or as local link for global contracts.
- Manage projects for new or optimization of infrastructure services.
Onsite and travel
Regular onsite presence in Hauppauge, New York Office (light travel to Iselin, NJ) - occasional travel to other US locations as well as internationally.
Requirements :
- At least 1 year experience in leading an IT or customer service team as either a lead, supervisor or manager.
- 10 years of work within IT support or related / progressive work within IT or customer service
- Strong customer service mindset with good communication skills.
- Experience with MNC using a centralized governance model highly recommended.
- Experience with budgeting exercise, forecasting, and project planning a plus.
LIFESTYLE & BENEFITS :
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Employee, Family & Friends Hearing Aid Discount Program
- Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
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