Job Description :
Pay Range $19hr - $21hr
- Respond to written and verbal inquiries and complaints from applicants, licensed entities, and various stakeholders.
- Answer questions from applicants on the requirements of various licensure programs; assist applicants in completing applications.
- Review of license applications and ensure applications are complete; follow up with applicants to correct deficiencies.
- Review applicant’s criminal justice history (including coordinating submission of fingerprints with Division of Criminal Justice Services).
- Research database for other businesses located near applicants.
- Review application locations to ensure they are in compliance with local laws.
- Make corrections to resolve problems in processing applications.
- Provide preliminary application recommendations to supervisory staff.
- Work closely with other program units when needed.
- Complete other special projects; as assigned.
Experience :
- Three years of full-time experience in a position where your primary responsibility is providing customer service in the form of explaining programs, policies, and procedures, resolving problems, or reconciling accounts.
- Applicants with degrees or college semester credit hours will be credited with experience as follows.
- 30 semester credit hours 1 year experience.
- 60 semester credit hours 2 years’ experience.
- 90 semester credit hours 3 years’ experience.
Data Entry and Word Processing
Respond to written and verbal inquiries and complaints from applicants, licensed entities, and various stakeholders. Review of license applications and ensure applications are complete; follow up with applicants to correct deficiencies. Research database for other businesses located near applicants....
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