Job Description
Job Description
Salary :
MUST BE BI-LINGUAL SPANISH
Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility.
Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office.
If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!
Hours : up to 40 hours / week
Essential Responsibilities :
- Answer phones
- Check messages
- Patient check-in / check-out.
- Verify all patient information
- Collect and record co-pays
- Insurance Eligibility
- Monitoring provider schedules to ensure accuracy.
- Handling patient complaints, escalating to Office Manager as appropriate.
- Ensure end of day tasks are completed (Batch and balance daily finance reports)
- Rescheduling / Scheduling patients, calling patients on wait list / recall list.
- Confirm patient appointments
- Prepare fee slips and charts for next day appointments
- Retrieve previous notes from Referring doctor for new patients
- Take problem calls, fill out appropriate paperwork for calls to be triaged
- Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.
Qualifications & Requirements
- Reliable
- Ability to work well with others
- Excellent communication skills
- Data entry and typing skills
- Ability to work in a fast-paced environment
- Excellent customer service skills
- Proven experience as a medical secretary or similar administrative position
- Knowledge of medical terminology, regulations and medical office procedures
Preferred :
- Prior ophthalmology experience
- EMR experience
Job Type : Full-time
Benefits :
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