Job Details
Description
Job Overview - How You'll Contribute :
Pay $45000 - $51000 annually)
Do you enjoy encouraging and training people? Do you have the drive to ensure Customers receive Top-Notch Customer Service?
We are looking for an individual to join our H+H Jeep Dodge RAM location as a Service Support Manager. Everything about this position revolves around the Customer Experience and we are looking for a highly motivated and energetic leader to join our Service Department.
- Ensure that EVERY Customer on the Service drive is greeted
- Role play and training as needed to improve sale performance of Valets, loaner agents.
- Handle Customer concerns on the Service Drive as a Manager making decisions in the best interest of the Customer first.
- Assure that every Customer wanting a pickup and delivery is taken care of, making sure that a loaner vehicle is arranged for the Customer.
- Assure that Service Valets are performing all duties.
- Manage loaner car fleet.
- Administrate repairs and maintenance vehicle fleet.
- Work with insurance companies and Customers.
Qualifications - What You Need to be Successful :
- High energy, partnered with a positive attitude
- Excellent verbal, and nonverbal communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, and other maneuvers associated with the position.
- Ability to lift up to 100 lbs. (50 lbs. overhead) throughout the day.
- Mentoring abilities to work shoulder-to-shoulder with staff and maximize Customer interactions.
- Forward thinking to predict and solve potential problems before they become issues.
- Ability to meet with staff to ensure processes are being followed consistently.
Why Work for H+H :
- Market leading compensation bonus opportunities standardized compensation grids based on experience, training level, attendance, and production.
- Best In Class culture flexible working hours focus on indicators, not results yearly reviews trained support staff.
- State of the art facilities and equipment, toolboxes, and special tools provided.
- Benefits that are competitive with all companies with similar head counts. We evaluate every year, and update to lead our market.
- Family-owned dealership, since 1930.
For questions contact BL
What We Offer - Why You Want to Work With Us :
Our Mission : We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.
Benefits :
- Health Insurance
- Vision Insurance
- Dental Insurance
- Long-Term Disability
- Life Insurance
- Accident Coverage
- Critical Illness
- Flexible Spending Account
- 401k with Company Match
Company Provided Benefits :
- H+H Paycheck Safety Net (Short-Term Disability)
- H+H Paid Maternity Leave
- H+H Parental Bonding Leave
- Employee Assistance Program
- $15,000 Group Life Insurance Policy paid by H+H
Paid-Time Off (PTO) :
- Available at day 90 of employment
- 6 Paid Holidays, without a waiting period
- Bereavement Leave (paid)
Discounts :
- Vehicle Purchase
- Parts & Service
- Detailing
- H+H Shine Shop
- Appearance Shop
Causes We Care About :
- American Heart Association
- Avenue Scholars
- Boys & Girls Club of the Midlands
- Nebraska Humane Society
- Open Door Mission
- Project Harmony
- Support Omaha Metro High Schools
About the H+H Group - Who We Are :
We are a company that provides a Best-in-Class experience that includes, promotes and celebrates the diversity within our company and community.
Best-in-Class is our mission for ALL Customer and Associate experiences at H+H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level.
We are looking for new members to join our Best-in-Class Team!
H+H has been family-owned and operated since 1930, and has had the privilege to serve the Omaha, Nebraska communities. H+H offers career opportunities with the following brands Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, and RAM.
A post-offer driving / criminal background check, as well as a drug screen, back screen, and physical, will be required.
Qualifications
Skills
Required
Microsoft Outlook
Microsoft Word
Microsoft Excel
Behaviors
Required
Enthusiastic
Shows intense and eager enjoyment and interest
Leader
Inspires teammates to follow them
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
Devoted to a task or purpose with loyalty or integrity
Team Player
Works well as a member of a group :
Motivations
Required
Entrepreneurial Spirit
Inspired to perform well by an ability to drive new ventures within the business
Self-Starter
Inspired to perform without outside help
Goal Completion
Inspired to perform well by the completion of tasks
Flexibility
Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization :
Education
Required
High School or better.
Experience
Licenses & Certifications
Required
Drivers License
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