IT Technician

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

Title : IT Technician

Job Type : Full Time

Location : Hybrid, Salt Lake City

Pay : $18-$28 Per Hour

Description

• Field incoming computer help requests from end users at DMC-affiliated companies via phone, email, or in-person
• Record, prioritize, track, and document all problems from request through resolution
• Test and follow up to ensure that problems are adequately resolved
• Deploy new computer hardware and software
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution
• Identify and learn software and hardware used and / or supported by the company
• Perform "hands-on" fixes such as installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Support phone system (cabling, voicemail setups, and handset installations) and provide end-user training
• Support point-of-sale solutions for multiple companies.
• Provide after-hours support on a rotational schedule for Retail Stores and Corporate Office

Required Skills

• 2 to 3 years of previous help desk support experience
• Knowledge of computer hardware including PC and Macintosh (desktops & laptops), printers, tablets, and cell phones
• Experience with desktop, portable, and server operating systems, including Windows 10 / 11 / 2016-2022, Macintosh OSX, iOS, and Android
• Working knowledge of MS Office, MS Outlook, Active Directory, and Desktop Management Solutions
• Experience with Basic Office365 Administration
• Experience with imaging for computer deployment
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to manage multiple projects and complete them within critical due dates
• Detail-oriented with proven analytical and problem-solving abilities
• Ability to work independently and within a team environment
• Excellent communication (written and oral), customer service, and interpersonal skills
• Ability to work with multiple departments and locations to coordinate and fulfill technology needs

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Manual dexterity to operate a computer, keyboard, mouse, power tools, and other computer components
• Must be able to lift and transport computers and peripherals

What We Offer

• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-funded retirement account
• Paid time off for vacation and sick leave in addition to paid company holidays
• Employee Assistance Program (EAP) services
• Access to free financial planners
• Matches on contributions to charitable organizations (after one year of service)

About Deseret Management Corporation

Organized in 1966, Deseret Management Corporation (DMC) is headquartered in Salt Lake City, Utah, and manages for-profit entities affiliated with The Church of Jesus Christ of Latter-day Saints.

All DMC companies operate under a unified mission, to be a trusted source of light and truth influencing hundreds of millions of people worldwide.

DMC companies provide content, services, and information through a diverse portfolio of companies, with the majority being media and communications brands.

These include award-winning news, broadcasting, publishing, digital, financial, marketing strategy, and hospitality organizations, dedicated to providing best-in-class service with dignity, respect, humility, and integrity for all.

DMC’s news, broadcast (radio and television), publishing companies, marketing strategy, and digital brands seek to illuminate values and institutions that build strong societies such as the importance of faith, family, and fundamental human virtues.

Deseret Management Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.