Application Support Analyst

SGA Inc.
Brewster, NY, United States
Full-time

Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Analyst for a FULL TIME assignment with one of our premier Technology clients in Brewster, NY .

The individual will be expected to research and analyze performance and troubleshooting information, anticipate and recognize problems and opportunities, creatively develop possible solutions, evaluate alternatives and, using sound judgment, determine best course of action.

The ideal candidate will be a driven individual who is logical, analytical and detailed oriented, has some SQL and network experience, and has a good understanding of database administration.

The role is customer-facing, so the candidate must be able to interact with and present to the customer in a manner supporting our client's reputation.

The role exposes the applicant to Criminal Justice Information, which requires a New York State background check, finger printing, and successful completion of CJIS data handling training.

Applicants should be comfortable working with law enforcement at all levels.

The initial daily work environment will be in Brewster NY-Transition to remote is available after the first 9 months.

Responsibilities :

Monitor the components of a New York City wide infrastructure including remote field equipment, network communication components and central server systems including Windows Servers and SQL databases.

Troubleshoot component outages, dispatch and communicate with field support resources

Perform remote software upgrades, attempt to recover off-line components, perform root-cause analysis on outages.

Compile analytical and statistical reports as needed

Review information for accuracy and reconcile system data on a regular basis

Define, review and implement best practices for system monitoring, data entry, software security, reporting and information management within database

Serve as a subject matter expert on the platform; stay up-to-date on new products

Map and load data into development environments

Participate in systems testing, develop procedures / controls and provide recommendations for the ongoing improvement of the updated process.

Develop and improve work flows and business processes within area(s) to improve customer service, decrease operational costs and improve overall quality.

Identify and / or analyze business problems and devise procedures for solutions to the problems. Effectively lead projects / teams in order to produce desired results.

Elicit business and functional requirements and document them for the software development team

Interpret contractual limitations and apply them to customer concerns or issues to retain legitimate scope borders.

Perform at a high departmental service levels, production, and quality standards

Applies applicable theories and concepts to interpret data, provide analysis and observations to practical management of the infrastructure looking for ways to identify potential issues quickly

Required Skills :

Bachelor's degree in Computer Science, Business, Economics, Statistics, Software Engineering, or other associated fields or equivalent experience.

5 years of relevant experience

Proven analytical and problem-solving skills

Aptitude for absorbing an existing application and infrastructure. Understanding system components and interactions quickly to be able to support the environment as independently as possible.

Thorough understanding of networks, analytics, databases and operating systems

Effective at managing multiple projects / tasks of varying complexities, meeting deadlines and working well under pressure

IP Network administration / debugging including firewall, TLS encryption, certificate management

Remote desktop administration

Proficiency in Microsoft Office products (TFS / DevOps, Excel, Word, PowerPoint, Visio)

Microsoft SQL Server

Microsoft Windows server and desktop operating systems

Data analysis

Preferred Skills :

Prior experience in relational databases, Microsoft SQL Server, and Excel VBA is a plus

A conceptual understanding of LPR, inventory management systems, big data systems or network monitoring is a plus

A firm understanding of SQL, .Net systems, network monitoring tools is a plus

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission : to solve big IT problems with a more personal, boutique approach.

Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it.

You'll join a diverse team built on these core values : customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company to request an accommodation or assistance regarding our policy

24 days ago
Related jobs
SGA Inc.
Brewster, New York

SGA), is searching for an Application Support Analyst for a FULL TIME assignment with one of our premier Technology clients in Brewster, NY. The role is customer-facing, so the candidate must be able to interact with and present to the customer in a manner supporting our client's reputation. Tro...

Federal Reserve Bank (FRB)
New York, US

Your role as Cloud Application Migration/IT Application Support - Market Operations:  You will provide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various servi...

Veterans Sourcing
NY, US

Facilitate Kaizen workshops w/stakeholders.Create current state workflow maps.Identify opportunities to reduce waste, automate routine tasks and improve processes.Define, measure and report on impact of improvements.Six Sigma Lean Green or Black Belt Certification.Advanced proficiency using Microsof...

ION
New York, US

Application Support Engineers (Trading Systems) are the front line of Barracuda FX working with customers on a day-to-day basis. As Barracuda FX provides mission critical systems for foreign exchange, Application Support Engineer (Trading Systems) ensure those systems are functioning every day, ever...

HelloFresh
New York, US

Reporting to the Associate Director of the Business Technology & Analytics Team, this position will primarily oversee/manage specific technology transformation projects within & across various domains of our US supply chain - including Procurement, Fulfillment, Operations Planning, Logistics, Labor ...

New York State
Westchester

Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (. Using business analysis techniques to elicit requirements as the foundation for ...

Talan
New York, US

Troubleshooting support issues and provide highly active support in the resolution of problems for the trading desk, manage communications to the desk regarding platform issues and resolutions. Academic background in a STEM discipline such as Computer Science, Engineering, Physics, Mathematics or Fi...

Morgan Stanley
New York, US

Application business analyst for non-financial risk. The Enterprise Non-Financial Risk Product Management Analyst works on the implementation of strategic and tactical Non-Financial Risk initiatives, focusing on process change, technology implementation, reporting, as well as data and process govern...

CAPCO
New York, US

Years of experience in Capital Markets as a Data Analyst/Business Analyst. Strong understanding of data models; experience reading logical data models and understanding data structures. As a Data Business Analyst, you’ll use your experience and skills to contribute to the quality and implementation ...

CA CIB Americas
NEW YORK, US

Start Date: December 2024Position: US Analyst - Business AnalystDepartment: CEO OfficeThis is an incredible opportunity that will give candidates the opportunity to work for the Chief of Staff for the Americas of the third largest European Bank. You are main responsibilities are organized as followi...