Front Office Specialist

Job Description

Job Description

Salary : $15.50 - $17.50 Hourly

TITLE : Front Office Specialist

FUNCTION : Front office specialist is a professional who handles the administrative and clerical tasks of the organization, such asgreeting clients / visitors, answering phones, and scheduling.

LOCATION : Office-3730 Kirby Dr. 904, Houston, TX 77098

SUPERVISOR : Ana Perez - Business Office / Scheduling Manager

QUALIFICATIONS :

High School diploma or equivalent required.

One year of office experience preferred. Bilingual(English / Spanish).

Must be able to multitask in busy or high-volume situations.

Good written and verbal communication skills required.

Able to read, understand, and follow oral and written instructions.

Impeccable client relations; proficiency in basic computer software.

SALARY : $15.50 $17.50 hourly

KEY SKILLS :

• Communication skills : Clear verbal and written communication to interact with clients and colleagues effectively.
• Customer service : Providing a positive and helpful experience for all clients.
• Problem- solving : Identifying and resolving issues quickly and efficiently.
• Time management : Prioritizing tasks and managing schedules effectively.
• Multitasking : Handling multiple responsibilities simultaneously.
• Attention to detail : Ensuring accuracy in all tasks.
• Scheduling : Making appointments and managing calendars.
• Computer proficiency : Familiarity with basic office software and systems.
• Interpersonal skills : Building rapport and interacting positively with diverse individuals.
• Professional appearance : Maintaining a neat and polished image.

RESPONSIBILITIES : Client Service :

Check in and greet clients in a pleasant, and professional manner upon arrival.

Answer client inquiries in a polite, yet professional manner.

Resolve any problems or issues that a client may have.

Disclose the following office policies : cancelation notices and no-show fees.

Call Management :

Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.

Check voicemail messages, make sure to obtain complete information before routing the call.

Call in appointment reminders for all providers.

Administrative tasks :

Receive packages and ensure they are attended to and distributed to the appropriate person.

Refill office supplies

Keep client files organized and confidential.

Scanning insurance cards and IDs for all new clients

Ensure all clients are completing intake forms

Collecting copays and / or balances due

Review cancellations, double bookings, or changes in schedule

Collaboration and Teamwork :

Work well with fellow employees.

Ensure there is someone there to cover for you when leaving your desk.

Tidiness

Maintaining a clean reception area throughout the day

Maintaining and Stocking coffee area daily