Senior Manager, IT Delivery

Position Summary

Royal Caribbean Group is seeking a Senior Manager, IT Delivery, to execute and own both the vision and direction for the IT organization’s shift to Agile product development.

If you thrive on big challenges and are enthusiastic to the point it’s contagious, this role is right up your alley. You’ll work with IT Department leadership to establish direction and gain support, while educating them on the benefits of Agile.

In addition, you’ll look at optimizing and innovating our delivery methodologies (whether it be scrum, Kanban, waterfall or any mix) to ensure delivery excellence is at the forefront.

You should be comfortable working in a fast-paced, start-up environment where the expectations are high and scope scales quickly.

Partnering with Product Management leaders to lead cross-functional software delivery teams made up of both internal and external resources is a daily activity.

Not only will you work with mature teams, but you will also have the opportunity to engage new teams with adopting / maturing Agile practices.

Lastly, an effective coach and facilitator is at the core of the role. Education on cross-team collaboration, dependency tracking, removing blockers, and most importantly, helping to make sure teams are happy, healthy and productive is a daily activity.

Essential Duties and Responsibilities

• Accountable for coordinating cross-team dependencies and removing impediments (blockers) so teams can deliver products predictably
• Problem solve through delivery challenges, lead prioritization discussions and help keep teams focused on delivering highest priorities
• Facilitate getting the work done and setting work and reporting standards for delivery teams
• Build a trusting and safe environment where problems can be raised without fear of blame with an emphasis on problem solving
• Help to establish a culture of collaboration where teams are willing to try new ideas without fear of failure
• Responsible for conducting surveys (and applying the results) to gain feedback on progress and adoption.
• Lead all aspects of PI Planning, Demo Day and ceremony logistics - including making sure the Agile Delivery team members are ready to support their teams with planning, story mapping, identifying cross-team dependencies, facilitating planning activities, creating a program board, etc.
• Drive teams to deliver on commitments and lead through delivery challenges
• Facilitate ongoing team planning activities and cross-team scrum ceremonies
• Hire, train, coach and mentor a team of scrum masters
• Partner closely with other leads (Product, Engineering, QA and Architect) to stay aligned on priorities, team health and tracking to program goals
• Provide regular program updates to ensure team, stakeholders and leadership stays connected to what’s in progress, what’s coming up and any risks or blockers

Financial Responsibilities

• Creates and manages budget for own operating group and programs / projects under their supervision (Program or operating budgets range from $1M-$100M)
• Acts as a steward of the company in ensuring that program / project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized
• Accountable for delivery of projects or programs within budget, on schedule and of quality
• Solid understanding of accounting rules for expense and capital activities
• Ensures efficient utilization of staff and non-labor resources
• Solid understanding of IT estimation activities
• May lead large / complex estimation activities
• Accountable for financial implications and cost of systems and services
• Responsible for defining optimization opportunities to manage expenses

Qualifications, Knowledge, and Skills

• Experience playing the Delivery Lead / Program Manager role in an Agile environment for at least 3 years
• Embody servant leadership
• Strong skills in : Facilitation, situational awareness, conflict resolution, continual improvement, team- empowerment, and building a transparent culture
• Excellent communication and mentoring skills
• Expertise with Atlassian or related software and tools
• At least 6 years of experience in software development project management with at least 4 years of dedicated full-time Scrum Master or Delivery Lead experience with software development project teams
• Has a proven track record of successfully growing and maturing teams and / or experience leading Agile transformations.
• Is familiar with different agile methodologies / frameworks including but not limited to Scrum, Kanban and Scaled Agile.
• Demonstrates and understands what specific Lean / Agile / Tools / Techniques / Principles to best apply, based on Team needs, environment and constraints.
• Displays a continuous learning’ mindset; always seeking to expand lean / agile knowledge and experience.
• Capable of leading distributed and remote teams.
• Hold the Team accountable to the agreements they set and the commitments they make.
• Socialize and discuss team dashboards (burn ups, burn downs, etc.) always driving continuous improvement
• Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
• Second or Third Level Scrum Master certification (PSM II, PSM III, CSP, CTC)
30+ days ago