Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a Support Services Technician II to join our team.
Responsibilities
- Perform troubleshooting and repairs of Windows 10 as well as some Apple products.
- Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.
- Perform troubleshooting and have a working knowledge of Office365.
- Knowledge of accessing systems remotely via remote tools such as Teamviewer
- Perform troubleshooting on remote VPN connectivity
- Perform troubleshooting on network drive access
- Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
- Perform troubleshooting in AS400 environment
- Perform Software installs
- Perform troubleshooting on mobile devices, iPhone / iPad and Android.
- Work daily with internal customers via phone, and email.
- Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.
- Maintain positive, professional attitude always.
Required Qualifications
- Associate degree in related field of study preferred
- Bachelor’s Degree preferred but not required
- 1-2 years of experience in MS Windows environment handling Level 1 calls
- Certifications are preferred
- Experience handling desktop and laptop break / fix support
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems, ServiceNow preferred
- Experience managing and troubleshooting Windows 7 and 10 workstations
- Able to demonstrate superior customer service skills.
- Able to communicate and translate complex technical topics into easy to understand concepts.
- Able to multi-task
- Working knowledge of Active Directory Users and Comp.
- Working knowledge of Apple products including iPhone, iPad and Mac Computers
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD / LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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