Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops action plans to address gaps, and follows up to ensure implementation.
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Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store / customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining action plans.
Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.
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District Pro and Services Support Manager
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