Job Title : Customer Service Associate
Job Description
In this role, you will be sitting at a local retail location with very limited interaction with the general public. You will mainly answer phone calls and email requests, along with assisting in the order entry system.
Answer phones to take customer orders and answer questions- Online email order entry- Communicate with other branches- Learn and use our Order Entry system (technology competent)- Provide exemplary customer service to all customers- Offer a full range of customer service by phone and email, including product knowledge and general policy information- Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date- Respond to inquiries from customers regarding their orders and ensure timely resolution- Process orders efficiently to meet customer delivery expectations- Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery- Resolve any issues with customer orders, including changes, cancellations, or discrepancies
Essential Skills
- Excellent phone etiquette
- Proficient in email communication
- Customer service experience
- Ability to learn new technology systems
- Detail-oriented
- Problem-solving skills
- Ability to work collaboratively
Job Type
This is a contract position with a duration of 3 Month(s).
Work Site
This is a fully on-site position in Portland, OR.
Work Environment
Monday through FridayShift : 8am to 4pmBusiness Casual
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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