Senior Account Executive

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

• Minimum of 5 years of direct Client facing experience or advanced degree equivalent
• Strong communication, relationship development, negotiation, and issue management skills
• Experience monitoring and managing profitability (gross margin); ability to understand financial reports
• Experience managing pricing with customers to include internal and direct costs
• Experience managing customer satisfaction, loss risk, and issues
• Ability to develop sales, renewal and up sell plans for individual customers
• Strong professional communications, demeanor, and presence
• Industry experience in :
• HR services / outsourcing
• Business management
• Disability / absence
• Healthcare
• Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight

Responsibilities

• PURPOSE : The Sr Account Executive is responsible for maintaining and strengthening relationships with existing software and service customers and / or partners’ customers.
• In addition, the Sr Account Executive manages account profitability, loss risk, and growth and serves as the single point of contact for Alight Leave Solutions customers for in-coming and out-going communication upon completion of the sale.
• Accepts assignment(s) to specific customer accounts.
• Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees).
• Works closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live customer.
• Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources.
• Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.
• Receives, assembles, interprets and communicates customer and operations reporting data.
• Develops recommendations for and communicates operations and for client policies and management action.
• Informs client of changes in legislation that affect disability, workers compensation and FMLA management.
• Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities.
• Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully.
• Attends and / or contributes strategies to cross department and client meetings.
• Development and maintenance of a client level strategic account plan.
• Other duties as required.

Benefits

• So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
• Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $82,000.00 / year (for full time employees) and the estimated maximum base salary for this role of $169,100.

00 / year (for full time employees).

• In addition to a base salary, this position may be eligible for a bonus and / or other incentive plans.
• Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit : https : / / careers.

alight.com / us / en / alight-us-benefits-2023

Company Information

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents.

Our Alight Worklife platform combines data and analytics with a simple, seamless user experience.

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