Customer Service Advocate IIVirtualVocations • Worcester, Massachusetts, United States
Customer Service Advocate II
VirtualVocations • Worcester, Massachusetts, United States
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A company is looking for a Customer Service Advocate II (Remote).
Key Responsibilities
Answer member, provider, and broker inquiries regarding product information, benefits, claims, eligibility, and billing
Provide first-level problem resolution and document client interactions according to departmental procedures
Prioritize workflow and multitask effectively in a fast-paced environment while delivering accurate information
Required Qualifications
High School Diploma or GED
3 years of customer service experience
Preferred : 3 years of experience in a call center customer service role or familiarity with medical or insurance terminology
Ability to navigate PC systems and perform data entry
Empathetic and compassionate communication skills
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Customer Service Advocate • Worcester, Massachusetts, United States
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