Description
Document, support and maintain customer calls and computer hardware.
ESSENTIAL DUTIES RESPONSIBILITIES :
- Respond to routine support requests via phone, email and work orders utilizing the company support tracking software
- Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely
- Maintain, troubleshoot and administer company PC applications and hardware. Including imaging PC, installing applications, and installing hardware as necessary
- Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues
- Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list
- Carry cell phone to respond to off-hour support requests
- Maintain and troubleshoot printing and scanning hardware and software issues. Travel to branch offices as necessary
- Work with Vendors to place and follow up on trouble calls
- Work closely with end users to resolve problems with software, hardware and networking issues
- Complete other duties as assigned
EDUCATION and / or EXPERIENCE
- Associate's degree (A.A.) in a computer-related field or possession of a technical certificate
- Minimum of two (2) years Information Technology related experience, specifically Help Desk Support experience and / or a combination of education and experience
- Knowledge of Word, Excel, Internet navigation / research, and Outlook is expected
- Experience with Microsoft Office and PC repairs is preferred
Farmers National Banc Corp. is an Equal Opportunity Employer : disability / veteran
Qualifications
Education
Associates of Information Technology (required)
Skills
- Active Directory (preferred)
- Microsoft Windows (preferred)
- Fiserv Navigator (preferred)
- Spiceworks (preferred)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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