What you'll do :
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health
Your skills include :
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have :
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English / Spanish) is a plus
- Prior healthcare experience
- Bachelor's or Associate's degree
Pay Transparency Statement
This position is based out of our Lehi, UT office, with the expectation of being in office at least three days per week. #LI-hybrid
Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25 / hour for completing post-service training, and meeting performance expectations.
In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.
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Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare. Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues. Learn health insuranc...
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Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare. Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues. Learn health insuranc...
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