Director, Partner Operations

Job Description

Primary Responsibilities

Provides strategic direction and oversees, coaches, mentors, motivates, supports, and develops a large cross-functional team of advanced individual contributors and / or people leaders.

Oversees and supports goal setting / review, regular guidance and 1-1 check ins, career development / planning, upskilling, resource allocation, staffing, budget management, DE&I initiatives, and other People & Culture programs / activities as needed.

Fosters accountability and collaboration to ensure team member and overall team success.

• Collaborates cross-functionally to ensure an effective operating strategy is identified for the account.
• Defines and implements contingency planning activities and scenarios to ensure service excellence.
• Identifies opportunities to streamline, re-engineer, simplify and improve upon the customer experience.
• Provides guidance for performance and results of Population Health Services Organization (PHSO) operating partnerships with health systems and providers in a given market.
• Partners with account management and clinical leadership to develop annual operating plans to optimize revenue realization under client value-based contracts.
• Guides matrixed teams and has ownership of overall client performance.
• Partners closely with client account partners to ensure seamless interface to customers.
• Works closely with quality and clinical partners to identify and prioritize key clinical measures and initiatives and then provides support to execute against these priorities.
• Oversees the reporting out of metrics and operational performance dashboards for customer executives.
• Partners with account management and clinical to provide guidance and direction to produce positive results for complex deliverables surrounded by ambiguity.
• Identifies opportunities to deepen customer relationships.
• Identifies opportunities and recommends solutions to enhance the Lumeris solution and delivery approach.
• Participates in cross-market discussions to identify opportunities to deploy or export newly identified best practices.

Qualifications

• Bachelor's degree or equivalent
• 12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role
• 5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role
• Ample experience overseeing health care delivery system business
• Comprehensive knowledge of IPAs and / or significant experience working with physicians and hospitals
• Highly polished verbal and written communication abilities, evidenced by a track record of effectively communicating within the C-Suite (internally and externally)
• Advanced collaborator and facilitator
• Proven ability to successfully build and cultivate strong long-term relationships
• Demonstrated ability to prioritize and multi-task in order to deliver results within short timeframes
• Firm knowledge of contract negotiations and execution of local growth strategies
• Ability to live in customer market or willingness to travel on a weekly basis to customer sites
• Proven ability to guide, coach, mentor, support, develop, and motivate a highly skilled team

Preferred

• MBA, Masters in Health Administration, or similar degree
• Experience in managed care and / or Medicare Advantage

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required.

The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO / AA employer M / F / V / D.

The hiring range for this position is :

$133,200.00-$180,900.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role.

This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being.

Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more.

Learn more by visiting our Careers Page.

Member Facing Position :

No- Not Member or Patient Facing Position

Location : Illinois

Illinois

Time Type : Full time

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person.

All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine.

If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.