Support Systems Analyst

VirtualVocations
Carrollton, Texas, United States
Full-time
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A company is looking for a Support Systems Analyst responsible for bridging business needs and IT solutions within the Support Operations organization.

Key ResponsibilitiesCollaborate with stakeholders to gather and document business requirementsManage system changes and act as a liaison between Support Operations and ITDevelop and deliver training programs for customer support staff on new systemsRequired QualificationsBachelor's degree in Business Administration, Information Systems, or a related field3-5 years of experience in business systems analysis or a similar roleStrong understanding of business process analysis and requirements gatheringExperience with CRM systems and system implementationPreferred experience with Freshdesk CRM and Zoom phone systems

3 days ago
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