Overview
Why We Need Your Talents :
Oversees shift’s Guest Service Supervisors and Guest Service Representatives consistent with internal controls, policies and procedures while ensuring service standards are consistently met.
Responsibilities
Where You'll Make an Impact :
- Supervises and leads Guest Services Leads and team members on assigned shift.
- Ensure the guest experience is flawless on the slot floor and Live! rewards desk while proactively communicating and coordinating with all department to solve service, technical and operational problems.
- Assists with the planning, set up and execution of contests and promotions, while taking ownership for the success for the marketing event.
- Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
- Proactively address and respond to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
- Ensure potential guest dissatisfiers are proactively addressed before negatively impacting the guest experience.
- Ensures labor standards are being met while staying within budgetary guidelines and balancing the needs of the gaming floor on assigned shift.
- Writes and submits shift and other reports required to document shift activity.
- Ensures cross shift communication is consistent and accurate.
- Complies with all internal controls and procedures related to departmental operations.
- Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Ability to extend complementary services in accordance with the approved comp matrix.
- Performs other duties as assigned.
Skills to Help You Succeed :
- Must have two (2) or more years of experience in slot operations and / or card services.
- Excellent customer service and interpersonal skills.
- The ability to motivate staff through a teamwork approach.
- Proven leadership skills that include delegating as needed.
- Ability to communicate with team members and guests.
- Excellent communication skills, both written and oral.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
Qualifications
Must-Haves :
High school diploma or equivalent work experience in casino customer service environment. Four (4) year degree preferred.
Physical Requirements :
- 24 / 7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Handling, carrying or lifting items weighing up to 30 pounds.
- Must be able to work in a smoke-filled environment.
- Ability to stand for long periods of times without sitting or leaning
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Use of going up and down 31 stairs multiple times per day and elevators
What We Offer
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Life at Live!
- 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed
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