Join our team as an End User Support Specialist, overseeing operations at multiple locations. If you're passionate about providing top-notch end-user support and assistance, this role is perfect for you!
WHAT YOU'LL DO :
- Daily Operational Support : You'll be the go-to person for daily operational support and assistance, ensuring the smooth functioning of the department.
- System Maintenance : You'll address terminal operating system data and program issues, adjust configurations, and ensure seamless system performance.
- User Training : You'll conduct training sessions for various modules, empowering team members to maximize system efficiency.
- Troubleshooting : You'll assist customers with link support, Evermail e-mail issues, and data inquiries, ensuring prompt resolution.
- System Optimization : You'll analyze systems to optimize performance, collaborate with users to enhance procedures, and coordinate emergency responses for critical system failures.
- Collaboration : You'll work closely with developers, gather program requirements, review logic, propose UI / UX enhancements, and oversee program testing before implementation.
- Reporting : You'll provide regular project status updates to management, advise on potential program changes, and liaise with vendors for software integration issues.
- Resource Management : You will also participate in the management, and scheduling of resources, based on operational needs, ensure hardware inventory management, and prioritize downtime for updates and maintenance.
WHAT YOU BRING :
- Strong technical expertise in terminal operating systems and related systems.
- Excellent problem-solving skills with a proactive approach to troubleshooting.
- Exceptional communication and collaboration abilities to work effectively across departments.
- Prior experience in program testing, system optimization, and vendor management.
- Ability to thrive in a fast-paced environment and prioritize tasks efficiently.
WHY JOIN US :
- Opportunity to make a significant impact on operations and drive technological advancements.
- Collaborative work culture with room for professional growth and development.
- Competitive compensation package and comprehensive benefits.
- Be part of a forward-thinking team dedicated to innovation and excellence.
If you're ready to take on this exciting challenge and elevate end-user support to new heights, apply now and join us in revolutionizing our operations!
Job Posted by ApplicantPro
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