JOB SUMMARY : The Field Service Engineer I, reports directly to and works under the supervision of the Regional Service Manager.
The Field Service Engineer l is responsible for proper installs, troubleshooting issues, and for maintaining products / equipment in order to ensure and retain the highest quality possible.
ESSENTIAL FUNCTIONS : Identify, analyze, and repair product failures; orders and replace parts as neededProvides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the fieldProvide product feedback on any issues / trends observed in the field and assist in developing solutionsResponsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, 's Quality Policy, departmental objectives, and how the work performed impacts qualityAttends product specific training when requiredResponsible for oversite of proper crating and uncrating of C-Arm'sDEMO and clinical support for equipment at trade showsMust follow company policy on corporate credit cardsOther tasks as assignedBASIC QUALIFICATIONS : Education : Bachelor's Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degreeEquivalent Military / government training will be consideredExperience : Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipmentAdvanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopyGeneral computer knowledge to include DOS, Microsoft Windows, Unix or Linux Competencies : Additional Knowledge, Skills, Licenses / Certifications, Abilities & Personal Characteristics : Must report company expenses incurred within the set company timelineMust maintain a clean driving record, valid driver's license and meet company insurability guidelinesAbility to work professionally with many different personalitiesMust be willing to travel on a moment's notice, domestic and internationalMust be highly dependable and have a strong desire for problem solvingNotice : COVID-19 vaccination requirementEmployment in the Americas Region is conditional on the successful candidate providing acceptable documented proof of full vaccination against the COVID-19 virus or approval of a recognized exemption prior to employment start date.
This employment requirement is subject to local, state and federal laws and public health orders governing the subject.
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