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Entry Level Technical Support

Sprout
Woodland, CA, United States
Full-time

Overview :

Sprout ((url removed)) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREEN company that has a customized ERP platform to manage our business.

Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution.

The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better.

Sprout is Great Places to Work Certified.

Responsibilities :

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Exceptional ability to resolve technical challenges

Exceptional ability to enable product flow

Exceptional ability to lift others around them

Laptop diagnostics and grading

Server diagnostics, grading, and value routing

Hard Drive and SSD wiping and repair

Ram and other component testing

Ability to spot and properly route valuable products accordingly

Operation of diagnostic software

Creates Labels, scans barcodes and Manually enters serial number and model numbers.

Sort electronic products by product type and value

Safely removes electronic components by model or part number.

Tears down remaining equipment and sorts by material

Qualifications :

EDUCATION AND / OR WORK EXPERIENCE REQUIRED

2+ years of professional IT experience

IT experience, Certifications, or Vo tech / Associate degree preferred

Excellent phone, writing, and listening skills

Self-starter who has a desire to learn, grow, and excel in their role

Knowledge of business processes and organizational structures

Interest in ITAD industry

EEO Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

1 day ago
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