Business Process Lead

About Northern Trust :

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role / Department : Business Process Lead / NA HR Services

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

As a Business Process Lead you will be part of a team responsible for identifying and driving HR Operations special projects, initiatives, and operational improvements across Payroll, Time Leave & Absence, HR Services and Vendor Management to continuously improve and optimize the function from a people, process, and technology perspective.

You will be instrumental in ensuring we are leveraging best practices and tools across the function to enhance the employee experience while identifying opportunities to decrease risk and increase productivity.

The key responsibilities of the role include :

• Development and tracking of HR Ops metrics, KPIs, and dashboards
• Identification and implementation of Process Improvements to improve delivery, reduce complexity, incorporate ownership, minimize duplicate efforts, while fostering HR wide collaboration
• Identification and optimization of WD utilization and capabilities
• Implementation of administrative / technology changes due to other HR COE initiatives
• Coordination with HRIT to manage and prioritize the HR Ops technology docket
• Monitoring and researching best practices, surveys, and benchmarking
• Identification and optimization of vendor tools, services, etc. that enable more efficient and effective service delivery
• Identification and implementation of AI tools, coordinating with broader technology team, including vendor capabilities

Skills / Qualifications :

• 5 Years plus experience in a Business Process, Business Analyst or Process Improvement role
• Ability to operate independently and lead projects from inception to conclusion
• Excellent IT skills with good knowledge of Office 365, PowerBI, Workday, Service Now
• Analytical and problem solving skills
• Experience of applying Six Sigma and lean techniques
• Knowledge of human resource programs ideally within a Shared Services environment
• Strong Relationship Management skills with the ability to influence decisions
• Excellent oral and written communication skills

Working Model : Hybrid (#LI-Hybrid)

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Working with Us :

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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