Customer Support Representative

Job Description

Job Description

The Customer Support Representatives at Evercare Protection, LLC provide product / service information, answer customer questions, and resolve any emerging problems our customers might face accurately and efficiently.

Our Customer Support Representatives possess a broad knowledge of the vehicle service contracts, home warranties, and administrators that we provide to our customers.

They must be able to navigate a variety of systems to provide accurate and immediate information important to our customer's accounts.

The most effective Customer Support Representatives are genuinely excited to help our customers! They’re patient, empathetic, and passionately communicative.

They love customer interaction and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Problem-solving skills also come naturally to customer care specialists. They are confident at troubleshooting and will investigate when they do not have enough information to answer customer questions or resolve complaints.

Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

The hourly rate for our Customer Support Roles ranges between $16 to $17 per hour.

Requirements and Skills :

• Customer-orientated and able to adapt / respond to different types of customers.
• Strong phone contact handling skills and active listening.
• Ability to multi-task different computer systems and websites.
• Customer-orientated and able to adapt / respond to different types of customers.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Complete processes efficiently and accurately.

Benefits :

• Full Medical, Dental, and Vision benefits after 60 days
• 401(k) after 1 year
• 1 week of paid vacation after one year
• Paid training

We are an Equal Opportunity Employer.