Our client, a growing and very reputable Austin area law firm, is seeking an In-House Desktop Support / Project Management Specialist who will work closely with an external team of IT consultants.
This role will hold a pivotal position in maintaining the firm's IT infrastructure to ensure seamless and efficient operations.
Responsibilities will encompass the management and upkeep of hardware, software, networks, and the provision of on-site technical support to the firm’s attorneys and staff.
Proficiency will be instrumental in addressing IT-related issues, fortifying security measures, and optimizing technology assets to align with the firm's strategic goals.
Responsibilities :
Frontline user support for a mid-size law firm. You will work new and existing tickets in-person and via both phone and email, sometimes with users in moments of stress.
You must be a clear, confident communicator.
- Basic Windows server and network administration, especially setting up new users and workstations. You can accurately work off of and update checklists to ensure consistency.
- Identify and proactively reduce recurring issues and automate where possible.
- Assist external consultants in research, technology architecture, revising business processes, etc.
- Engage in project management, collaborate on IT projects, and work closely with both firm management and external consultants.
- Update tickets with your notes and time entries and regularly update documentation, including writing new standard operating procedures (SOPs).
- Generally assist with overall management of IT at the firm, including by suggesting ways to streamline the firm’s existing IT processes.
Qualifications :
Proficiency with legal software such as DMS (iManage, NetDocs, etc.), WorkShare Compare, Practice Management (ProLaw, Orion, Juris, etc.
as well as expert-level knowledge of Microsoft Suite products.
- Proactive with strong organizational and project management skills.
- Minimum of 3 years of server support experience
- Minimum of 5 years of proven experience at a minimum of a T2 level handling IT support, network administration, and hardware / software.
Information Technology Project Manager/Desktop Support (53356)
Our client, a growing and very reputable Austin area law firm, is seeking an In-House Desktop Support / Project Management Specialist who will work closely with an external team of IT consultants. Engage in project management, collaborate on IT projects, and work closely with both firm management an...
Information Technology Project Manager/Desktop Support (53356)
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