Senior IT Support Specialist

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field.

We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all geographical locations.

Computer related issues may include software, hardware, and mobile devices. Support is provided to our end users through email, trouble tickets, and phone.

This position will also provide advanced technical support for the most complex issues. The Senior IT Support Specialist may also provide training and mentoring for less experienced team members.

About Moffatt & Nichol :

Moffatt & Nichol is a leading U.S.-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in the transportation complexities associated with the movement of freight.

For the 2nd year in a row, Moffatt & Nichol is ranked Engineering News-Record #1 for Marine & Port Facilities and among the Top 50 Designers in International Markets.

We were also named Southeast Design Firm of the Year 2023.

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim.

The firm provides clients worldwide with customized service and a level of excellence that have become the firm’s hallmark in several primary practice areas ports and harbors;

coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Duties and responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and / or accepting support requests of complex difficultyReply to help desk tickets, answer the help desk phone line
• Provide training and mentoring for the other IT Support Specialists
• Update and maintain our WDS imaging server.
• Actively maintain our documentation and inventory using various software applicationsOne Note, Excel, Lansweeper, Active Directory
• Assist the Network Operations Manager with various tasks upon approval from the IT Manager
• Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations

Other duties :

The Senior IT Support Specialist will be responsible for providing advanced technical support to all Moffatt & Nichol employees daily.

Support is provided primarily through our help desk ticket system, but will also include phone calls, direct emails, and instant messages.

These support duties may include assisting employees with telephone and or voicemail related issues. Additionally, the Senior IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists.

The Network Operations Manager may assign tasks to this individual occasionally.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Qualifications :

• Bachelor’s degree, associates degree, or related IT certification(s) preferred but not required
• Related work experience (5+ years) providing technical support in a professional environment preferred
• Understanding of advanced IT concepts and functions
• Excellent communication skills (verbal, written, and presentation)
• Availability and willingness to travel
• Work independently within established procedures associated with the specific job function
• Positive attitude with a willingness to learn and work within a team
• Strong customer service skills
• All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171
• Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire

Working conditions :

Sedentary for prolonged period of time, interact with clients, and travel occasionally.