A company is looking for an Enterprise Client Support Specialist to provide high-quality service to enterprise-level customers in the healthcare sector.
Key Responsibilities : Manage and resolve escalated queries from business customers via phone, chat, and emailCollaborate with internal teams to solve complex customer issues and ensure timely resolutionTrack customer interactions and ensure issues are resolved within established service-level agreements (SLAs)Required Qualifications : 3-4+ years of experience providing specialized customer support, preferably B2B in a SaaS or enterprise software environmentProven experience managing escalations and maintaining strong relationships with business customers90%) and quality assurance scores in B2B environmentsAbility to handle an average of 30+ calls and 15+ emails dailyFamiliarity with SLA management and complex customer issue resolution
Enterprise Client Support Specialist
A company is looking for an Enterprise Client Support Specialist to provide high-quality service to enterprise-level customers in the healthcare sector. Key Responsibilities:Manage and resolve escalated queries from business customers via phone, chat, and emailCollaborate with internal teams to solv...
The Commercial & Treasury Management Client Support Specialist
The Commercial and Treasury Management Client Support Specialist serves as a primary driver ensuring a superior experience in all interactions for the customer support of treasury management and commercial banking products including but not limited to deposit products, online banking, ACH and wire o...
Client Billing Support Specialist
A company is looking for a Client Billing Support Specialist to assist clients and therapists in navigating their billing and insurance processes. ...
Client Support Specialist
Promotes client focus, establishes client support standards, monitors client satisfaction, and develops new approaches to meeting clients' needs. Ensures client satisfaction with delivered products by fielding client inquiries and resolving client questions and complaints. Provides administrativ...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...
Client Support Specialist (Overnight)
The Resident Support Specialist at YWCA are officially titled Resident, Guest, and Client Support Specialists due to the breadth of people they serve. RGC Support Specialists are responsible for providing high quality, culturally responsive, and consistent in-person and by-phone customer service to ...
Client Support Specialist (Overnight)
The Resident Support Specialist at YWCA are officially titled Resident, Guest, and Client Support Specialists due to the breadth of people they serve. RGC Support Specialists are responsible for providing high quality, culturally responsive, and consistent in-person and by-phone customer service to ...
The Commercial & Treasury Management Client Support Specialist
Acts as support lead and liaison to the TM implementation process, working collaboratively to ensure product/service implementation and client training is completed timely and to the clients’ satisfaction. Communicates to customer their specific product configurations, customer procedures and other ...
Enterprise Support Specialist
These users are either new to Enterprise support or are a heavy user of support. As a part of the Enterprise Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience. Manage a small portfolio of users, to whom you’ll be ...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...