Technology Aide - Stavros Niarchos Foundation Library (Part Time)

Job Description

Job Description

Description

Overview :

The Stavros Niarchos Foundation Library / SNFL is the largest circulating library in the NYPL system. This library is a vital hub for library patrons in and around the City of New York and serves as a bridge between our neighborhood libraries and in-depth research library collections.

The Library Technology Aide is responsible for supporting staff and patrons with computers, Internet, programs, and technological needs for a range of services in SNFL.

This position will coordinate with the SNFL tech team to ensure patron and staff needs are met.

Key Responsibilities :

Under the supervision of the Program and Technology Coordinator, the Technology Aide :

• Assists staff and patrons with computer use, internet access, and printing
• Projects a positive and courteous attitude to the public by greeting visitors and providing information about the library’s computer services
• Identifies, documents, and troubleshoots basic technical issues as they arise
• Helps set up computers, audio / visual equipment for classes and programs
• Performs other tasks assigned

Required Education, Experience & Skills

Required Education & Experience

2 years of college or high school diploma and equivalent experience

Required Skills

• Ability to troubleshoot basic computer and printer issues
• Experience with all standard operating systems and productivity software, including Microsoft Office Suite and Google Workspace
• Strong organizational skills and ability to follow detailed instructions in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism

Managerial / Supervisory Responsibilities

N / A

Preferred Qualifications

• Experience with Audio Visual System is a plus
• Experience with eReaders and library technologies
• Ability to speak foreign languages

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values :

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

Public library setting

Physical Duties

Must be able to lift 25 lbs and wheel loaded book trucks and tubs weighing up to 250 lbs

Pre-Placement Physical Required?

Union / Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

This position will be scheduled for 18 hours per week during SNFL’s hours, as well as Saturday hours and at least one evening shift per week are required.

Candidates must be able and willing to work a flexible schedule to coincide with branch needs.

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role.

Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees.

When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills.

No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).