Description
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.
Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.
You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.
If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store;
responsible for closing and / or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End / customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and / or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- 1 or more years of work experience, preferably in customer service, or a college degree
- Computer skills
- Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
Customer Service Manager
A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience. ...
Strategy & Operations Manager - Customer Service
Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions. We're looking for a Strategy & Operations Manager to join our Concierge organization. The Strategy &...
Commercial Bid Manager Mobility Customer Service
Good service means we are therefor our partners and customers when they need us - and beyond. We helpour customers move the world. Siemens Mobility is seeking a highly skilledand results-oriented Commercial Bid Manager to lead the development andexecution of successful bid strategies for complex mob...
Medicare Customer Service Operations Manager
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. As a Medi...
Customer Fulfillment Manager - Field Services NAM
Primary point of contact to coordinate between Customer Support, Field Service Engineering, Inventory management and the Customer to ensure timely and complete scheduling and logistics. Work directly with Regional Customer Service teams for escalation. Responsible for coordination of Monitoring and ...
Tax Manager-Financial Services-Customer Tax Operations and Reporting - Open US location
You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. The CTOR team works on challenging...
Customer Service/Sales Ops Account Manager (NYC)
BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses.Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Ba...
Sr Customer Success Manager, Strategic Account Services
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an op...
Customer Success Manager
Mid-Market Customer Success Manager. Identify and nurture advocates among our customer base to help promote our products and services. Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly. You will partner with your customers to optimiz...
Customer Service Manager
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Provide excellent customer service. Excellent Customer Service Skills. ...