Customer Service Representative

Job Description

Job Description

Find your Limitless with Reliable

J oin the Nation's #1 Trane Dealer : Reliable Heating and Air is growing, and we are looking for Customer Service Representatives to join our team! We offer Hourly + Generous spiff programs, uncapped earning potential, high inbound and out-bounding call volume opportunities, and an opportunity to gain experience with full benefits.

We care deeply about training and development. Apply now for an opportunity to join the team today!

Summary

By joining Reliable as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed.

We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliable, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways.

If you’re ready to find your limitless join us!

Essential Functions

• Answer incoming phone calls from customers and other office duties as assigned.
• Actively promote and offer all company products, services, and promotions to customers, ensuring they are informed of all available options.
• Maintain good customer relations and ensure that all your calls meet company standards.
• Input all service requests into Service Titan
• Handle and resolve a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly.
• Resolve problems by clarifying issues, research, exploring answers and alternate solutions.
• Communicate with customers on the status of service calls.
• Perform outbound calls to schedule preventative maintenance and tune ups.
• Follow up on complicated calls to ensure customer satisfaction.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalency required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills
• Ability to multi-task
• Critical thinking and problem-solving skills.
• Proficiency in typing and basic computer skills.
• A can-do attitude with a high degree of integrity, sense of urgency and attention to detail.
• Adept learner
• Must be able to follow directions and work independently.
• Ability to read, write and speak in English.
• Must have the ability to work a flexible schedule including nights and weekends.
• Spanish speaking highly desirable.

At Reliable Heating & Air, we believe our people are our greatest asset. We foster a supportive and inclusive work environment where your growth is prioritized.

With competitive pay, ongoing training, and opportunities for career advancement, we’re committed to helping you FIND YOUR LIMITLESS .

Join a team that values innovation and integrity while making a difference in the homes and businesses we serve. If you’re looking for more than just a job, but a rewarding career where your skills are valued and your development is encouraged, Reliable Heating & Air is your destination of choice.

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees.

We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.