Job Title : Help Desk Technician
Location : Draper, UT (ONSITE) Responsibilities :
- Respond to client and employee technical support requests via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Requirements :
- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- Proven experience in a technical support role
- Strong understanding of computer hardware and software, including operating systems and applications
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
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