Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries.
We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Company : One of Our Clients
Job Description :
Job Title : End User Support Technician
Location : Basking Ridge, NJ 07920 (100% Onsite)
Duration : 06+ Months (Extendable)
Pay Rate : $30.00 / hr on W2
Responsibilities :
Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within client defined service level agreements for client headquarters-based users.
Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware / software setup and initial training on support procedures and standard applications.
Maintain telephony systems. Perform MAC’s in voicemail system and configure phones.
Provide onsite support for launch meetings, national / regional meetings, and audit activities to ensure all IT related needs are met.
Skills :
Maximum 1-2 years IT Support or related experience.
Excellent technical knowledge of PC and Mac hardware platforms
Outstanding customer service skills
Ability to develop technical documentation
Ability to work with various customers and partners effectively.
Ability to effectively troubleshoot various software issues effectively.
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Analytical and problem-solving abilities, with keen attention to detail.
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft Windows 10 and Office 365
Laptop hardware and phone support
General networking knowledge
Education :
Bachelor’s degree, technical trade program, or equivalent work experience (2 years)
Industry related certification required (A+, Microsoft, Apple, HDI)
Experience in Microsoft Windows and Office use and troubleshooting.
Awards and Accolades :
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards,
Kajal Singh
Associate IT Recruiter (Pharma and Life Sciences)
Net2Source Inc.
Global HQ Address 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office : (201) 340-8700 x 980 Cell : (201) 777-4217 Fax : (201) 221-8131 Email : [email protected]
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