Desktop Support Specialist (Hybrid)

This is a hybrid position open to any qualified applicant in the United States.

About the group :

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.

You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future

Job Title : Desktop Support Specialist (Hybrid)

Roles & Responsibilities :

• Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
• Flexible, able to multitask, and prioritize reported issues.
• Deliver a high level of customer service to users seeking problem resolution.
• Perform remote solve through diagnostic techniques and pertinent questions.
• Settle the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Deliver accurate information on IT products or services.
• Record events and problems and their resolution in internal ticketing systems.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Logistics responsibilities include providing overall management in daily administration, asset distribution / setup, and shipping / receiving.

Inventory of storage spaces, stocking, and maintenance of IT vending machines.

• Level 1 video conferencing support including fix equipment and inspection of the spaces and technical support of event spaces and events.
• Proficient in end-user network tackle tools and practices

Salary and Other Compensation :

Applications will be accepted until 10 / 20 / 2024.

The annual salary for this position is between $ 63,500.00 - $ 74,500.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M / F / D / V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to perfection instilled in them through participation in military service.

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