Responsibilities
In this role, you’ll :
- Mentor, lead & coach a team of managers and their analysts driving critical weekly insights and using relative comparisons
- Cross functional collaboration - Professionalism, accountability, intraday responsiveness, and thoughtfulness as to how we partner and engage with Sales, Support, Professional Services, Wholesale / Carrier Relations, Marketing and Product to deliver best in class services to our internal customers.
- Ownership & leadership - Act like an owner. Take personal accountability for results and overall engagement of teams under management.
- Leverage technical and industry experience - drive scalable access to data insights via data visualization tools (Tableau).
Partner with GTM teams to understand their pain points and create solutions to improve day to day operations.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required :
- 10+ years of professional experience in Revenue Operations, Business Operations or Consulting with a focus on B2B data analytics
- Deep experience as a people manager, managing managers, organizational design principles and excellent career development skills
- Deep experience setting targets for both usage based quotas (Revenue & Gross Profit, Product Usage) and traditional SaaS (ACV, TCV) metrics and bringing business leaders along during planning processes.
Understanding that target setting exercises are more than just quantitative models.
- Significant experience with productivity modeling, supply and demand economics and P&L reporting
- Significant experience with quota setting and related compensation practices. A peer team is our sales compensation team, but the complexity of our usage based compensation model requires deep partnership between Analytics and Compensation.
- Significant Experience with Salesforce (CRM tools), Excel, Tableau (or another business intelligence tool) required. RDBM knowledge and SQL skills required.
- Significant knowledge and partnership skills to scale our datasets with Data Engineering partners.
- Experience standardizing process within your team and across the organization to scale and expand the impact of outcomes
- Energized by a dynamic, high-growth environment; resilient in the face of challenges
- Bachelor's Degree or equivalent years of experience
Desired :
Some experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms, CPaas or PaaS experience
Location
This role will be remote, and based in the United States of America.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.
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