Job Description
Job Description
We are offering a contract employment opportunity for a Medical Receptionist in Raynham, Massachusetts. This role is centered around providing top-notch customer service in a healthcare setting.
The successful candidate will be responsible for handling patient calls, managing appointments, and ensuring accurate documentation of patient interactions.
Responsibilities :
- Receive and manage incoming calls from patients, ensuring all inquiries are addressed promptly and professionally
- Carefully document all patient communications, including requests for prescription refills, lab and test results, radiology and imaging reports, and referrals
- Utilize the EHR System and Allscripts for efficient patient record keeping
- Schedule, confirm, and adjust patient appointments using computer-based systems
- Handle insurance referrals and verifications as necessary
- Maintain a high level of customer service, demonstrating empathy and understanding to patient concerns and requests
- Work comfortably in a sitting position for extended periods, managing high call volumes
- Ensure all patient records and interactions are kept confidential and secure
- Collaborate with other team members to ensure smooth day-to-day operations in the healthcare facility
- Continuously develop and improve customer service skills to enhance patient experience
- Proficiency in using Allscripts and EHR SYSTEM for patient management
- Ability to promptly answer and manage inbound calls, ensuring efficient customer service
- Experience in checking patients in and out of the facility
- Strong documentation skills, with attention to detail and accuracy
- Familiarity with insurance referrals and verification processes
- Capability to schedule patient appointments effectively and accurately
- Exceptional customer service skills, with a focus on patient satisfaction
- Experience in a call center environment, particularly in a healthcare setting
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously
- Strong interpersonal skills, with the ability to communicate effectively with patients, their families, and medical staff.
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