Job Description
Front Office Manager
Your team is typically the first and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff.
In the role of Front Office Manager , you will :
- Be the Business Manager you will oversee all aspects of the Front Office in order to ensure quality guest satisfaction, high employee engagement and operational efficiency.
- Be the Leader it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.
- Be the Desk Financial Guru you will be very involved in the budget process and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
- Be the Manager on Duty taking charge of the property when required and training your team especially third shift to step into that role as needed.
Requirements
Job Requirements
This role requires at least three years of progressive experience at a hotel front desk or related, with a four-year college degree and / or relevant college course work preferred.
Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience are expected.
Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency.
This job requires light work exerting up to 20 pounds of force occasionally and / or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.
Long hours, many of which may be spent standing, sometimes required.
Front Office Manager
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. The Front Office Manager will be tasked with the following ...
Assistant Front Office Manager
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest...
Front Office Manager
The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Participates in the selection of front office personnel. Trains, cross trains, and retains front office personnel. Schedule the front office staff in...
Front Office Manager
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. North Charleston Residence InnFront Office ManagerFull time...
Front Office Manager
You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. Front Office in order to ensure quality guest satisfaction, hi...
Administrative Assistant
The successful candidate will help to coordinate and execute all office administrative functions for multiple entities under the same ownership. ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Front Office Coordinator
Carolina Physical Therapy and Sports Medicine has an immediate opening for a TEMPORARY Front Desk Coordinator, in our fun and engaging Mt. The Front Desk Coordinator is a point of contact for all non-clinical patient services. This location will be the primary work location but please understand you...
Administrative Assistant - Contingent
Administrative Assistant needed to fill a position located in Charleston, S. ...
Administrative Assistant
UPS is hiring individuals to work as Administrative Assistants. Take the next step on your career journey as an Administrative Assistant at UPS!. ...